Please ensure that you read and understand these Terms before you confirm your booking. By confirming a booking you are deemed to have accepted these Terms. Your booking is confirmed as soon as you make a 25% deposit or full payment. You must be 18 years of age or older to make a booking.

Honeydown Domes Limited (referred to also as “we/our/us”) provides holiday accommodation via website, phone, email and booking agent. Any person wishing to make a booking via these methods (referred to as “you/your”) acknowledges that such booking is made subject to these Terms.

We reserve the right to change these Terms at any time. Any such changes will take effect immediately. It is your responsibility to read the Terms each time you make a booking, and any such booking shall signify that you have accepted to be bound by the latest set of Terms.

1) Booking

You can book via website, phone or email. Please have details of all party members when making a booking. Please check your confirmation as Honeydown cannot be held responsible for errors in information provided at the time of booking.

When making a booking you agree that you are 18 years old or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms and you agree to be responsible for any loss or damage caused by any member of your party accompanying you.

Bookings are subject to minimum stays of two nights midweek and three nights over the weekend. Check-in days are Monday, Wednesday and Friday. We may, in certain seasons, offer check-ins on any day of the week subject to a two night minimum stay.

Your booking is made subject to the cancellation policy as outlined in clause 7 below.

2) Prices

The prices advertised are accurate at the time of booking. Prices can move up or down and Honeydown reserve the right to do so. Although prices may vary from time-to-time, the price payable is the price confirmed at the time of booking.

The prices are based on a daily rate. The daily rate varies according to season. There are three seasons: Low, Mid and High.

The prices advertised are for two adults in one accommodation space. There is an additional charge per child (aged two to 18 years) per night up to a maximum of two children. Two babies (up to the age of two years) may stay free of charge.

Promotions, deals or discounted offers are provided at the discretion of Honeydown. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time.

3) Payment

Payment for bookings can be made via our website, telephone or our online booking agent.

We cannot accept payment by cheque.

In order to confirm your booking you must pay a 25% non-refundable deposit (or full payment if booking within 10 weeks of your check-in date). Once the 25% deposit has been paid, the full balance will be due 10 weeks in advance of your check in. We will automatically take the balance payment using the same card as used to make the deposit payment. You will receive a notification one week before the balance payment is taken. It is your responsibility to advise us if we should use a different card. If the automated balance payment does not go through due to a problem with your card, then we will contact you to try to take alternative payment. If payment is not made by or on the due date then your booking will be cancelled.

Credit card payments are processed via Elavon who provide merchant services to Honeydown.

4) Children

If there are children in your party they must be included in your booking and the necessary supplement must be paid. If you arrive with children not included in your booking confirmation, there is the possibility that we might not be able to accommodate you, and your booking could be cancelled. No refund will be made in this situation.

Camping style fold-out beds are provided for children (from age two to 18 years). Bedding is supplied in the form of winter tog duvets or Nightowl sleeping bags.

No cots or bedding will be provided for babies under two years old. Please bring all the necessary equipment needed for any babies on your booking.

5) Visitors

Honeydown are happy to consider day visitors joining you on site with prior permission. Please enquire at least 24 hours beforehand. If permission is granted visitors must leave the Honeydown site by 10pm.

6) Arrival and Departure

Arrival times are between 4pm and 7pm.

In the event that you are unavoidably delayed and likely to arrive later than 7pm, you must inform us. Contact numbers will be provided with your booking confirmation.

All accommodation must be vacated by 11am on the day of departure.

7) Cancellation and termination of your stay

If you want to cancel or amend your holiday you must email us at [email protected] to request a cancellation or amendment.

Cancellation by you at any time will result in your 25% deposit being forfeited. The deposit is always non-refundable.

All bookings are non-amendable and non-refundable within 10 weeks of your check-in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited.

If you need to cancel your booking at a date 10 weeks or more in advance of your check-in date, the 25% deposit will be forfeited. If payment has been made in full the balance will be returned to you minus the 25% deposit. Refunds will be made to the payment card used to make the booking.

If you fail to check-in on the date of arrival your booking will be cancelled and no refund will be due.

If you leave early for any reason Honeydown will not issue any refund for unused nights.

Amendments to your booking can only be made more than 10 weeks prior to the check in date. All amendments are subject to availability. If we can fulfil your request to amend your booking, any differences in price as a result of the amendment will be paid by you in the case of an increase and refunded to you in the case of a decrease.

We strongly advise visitors to take out full holiday insurance to cover cancellation and loss.

Unfortunately, in some circumstances Honeydown may have to cancel your booking. In this situation we will offer you a full refund or the option of an alternative date within the same booking season.

You are expected to maintain reasonable and appropriate standards of behaviour at all times whilst at Honeydown. We have the right, at our sole discretion, to terminate your stay if you or members of your group are reasonably believed to be behaving in an anti-social or unsafe manner or are causing a nuisance to the other guests or are not treating the property/site with due respect. We may require all or any such persons to leave the accommodation, without refund.

You will only use the accommodation for the purposes of a personal holiday. You must not engage in any business, dangerous, offensive, illegal or immoral activities while staying at Honeydown or you will be asked to leave with no refund payable.

Honeydown cannot be held responsible for adverse weather conditions. We will do our utmost to help make your trip as comfortable as possible.

8) Accommodation

Honeydown offers glamping accommodation in wooden domes known as Truffles. Each has a woodburning stove, private bathroom, outdoor cooking facilities and fire pit. There are five accommodation units as follows:

Dormouse
Sun-Dapple
Moss
Hush
Heartwood

Each Truffle accommodates two adults and two children or babies.

The total number of guests (adults and children) must be declared at the time of booking. There must be no more members in your group than the unit accommodates.

It may sometimes be necessary to move you to a different accommodation unit than that booked. This may be for essential maintenance or repair or any other reason at our discretion. All units are of the same size, style and standard, and are similarly furnished.

We expect you to treat the accommodation with care and respect. In accepting these Terms you agree to leave the accommodation tidy and clean on your departure. You will immediately report to us any breakages, spills on beds or rugs, or damage to any building so that it can be remedied without delay.

You use these services and facilities at your own risk and Honeydown shall have no responsibility for loss, damage or injury in relation to any services or facilities provided or supplied by us or third parties.

Information offered by us about facilities and services including local events and activities, is, to the best of our knowledge and belief, accurate at the time of publication, however Honeydown cannot guarantee that these services and facilities will be available during your holiday.

9) Safety

Honeydown is a natural environment with ponds, bramble, fallen trees, wildlife and uneven ground. It is your responsibility to behave with due care and attention. Honeydown will not be held liable for any injury or damage caused onsite.

As the person booking the holiday, you are responsible for the behaviour of all members of your party.

Guests and visitors must park in the car park by the entrance to the woodland. There is no vehicle access for guests and visitors within the woodland.

10) Dogs / Pets

No dogs or any other pets are allowed on site, and we reserve the right to refuse entry to any guests who arrive with their pet/s.

10) Fire safety

Outdoor fires are only permitted in the designated fire pits. These are to be used with caution at your own risk. Please extinguish all fires before you check out.

Candles must not be lit inside any buildings. Candles are provided in lanterns in some outdoor spaces, these may only be used outdoors and within the lanterns provided. Please extinguish all candles when you leave the area.

Only firewood provided by Honeydown may be used in the woodburning stove.
Wood must not be taken from the woodland floor, nor removed from trees living or dead to be used in any fire.

12) Smoking Policy

Smoking is not allowed inside any accommodation unit.

13) Complaints

We want you to have an enjoyable time with us and we will do our best to rectify, wherever practically possible, anything that gives you cause for complaint. Contact us on the telephone number provided with your booking confirmation and we will respond as quickly as reasonably able.

14) Privacy Policy

This privacy policy sets out how Honeydown uses and protects any information that you give us when you book. Should we ask you to provide certain information by which you can be identified when booking, then you can be assured that it will only be used in accordance with this policy. We may collect the following information:

– name
– contact information including postal and email address

We require this information to provide you with a better service, and in particular for the following reasons:

– To send you information relating to your stay with us
– Internal record keeping
– We may use information provided by you to improve our products and services
– We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided
– We may contact you for feedback about your experience at Honeydown

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. If you do not wish to receive Honeydown promotional emails or requests for feedback please email us at [email protected].  If you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will promptly amend any information found to be incorrect.

15) Liability

Please read this section as it is important that you understand what you are agreeing to;

Nothing in this section limits or attempts to limit our liability for:

Death or personal injury caused by our negligence; or
Fraud or fraudulent misrepresentation; or
Any breach of the obligations implied by Section 2 of the Supply of Goods and Services Act 1982; or
Losses for which it is prohibited in Section 7 of the Consumer Protection Act 1987 to limit liability; or
Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the matters detailed above, if we fail to comply with these Terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these Terms.

You use the Honeydown site at your own risk and Honeydown is not liable for any injuries or accidents which may take place as a result of your use.

It is your responsibility to act with due care and attention onsite at all times, Honeydown will not be held responsible for your own negligence. All children are the responsibility of their parents or guardians.

In addition to the above, we shall not be responsible for any:

Loss of income or revenue;
Loss of business
Loss of anticipated savings
Loss of data

Our maximum liability shall be no more than to refund the amount paid by you for the holiday.

The Honeydown site is a natural and rugged environment, we do not accept responsibility for any damage, injury or inconvenience caused by water, plants or wildlife. Please wear appropriate footwear and clothing for the terrain and season.

Honeydown do not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that Honeydown could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. 

Honeydown will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.

Other Important Information
Any photographs, descriptions or advertising we issue, and any descriptions or illustrations on our website or other media platforms, are issued or published solely to provide you with an approximate idea of our site and services. They do not form part of the contract between you and us.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.

If we fail at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. 

Any waiver of a default by us does not mean that we will automatically waive any subsequent waive by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with English law. You and we both agree to the exclusive jurisdiction of the English courts. This contract shall be concluded in the English language.

If you wish to contact Honeydown please use the following methods:

Honeydown

Hatherleigh

Devon EX20 3QA

[email protected]